There Is No Better Proof Than A Satisfied Client...

"In 2016 Gail and Ken marketed our plaster-clad home - this was a challenge despite the house having passed all tests for weathertightness.  Their confidence and determination were apparent throughout our lengthy and difficult sale.

From the start, Gail and Ken impressed us with their professionalism, their friendly but business-like approach, their manner, dress, punctuality and reliability.  They showed excellent communication skills, had clever marketing suggestions, explained technicalities clearly and were available at all hours.

As the sale became protracted, Gail and Ken were always honest in their appraisals and realistic in their pricings.  At no stage did they indicate any difficulty or show signs of not succeeding.  When we experienced personal health issues, Gail brought a home-made meal to our home - this thoughtful support meant a lot to us.

We would certainly use Gail and Ken again for real estate business."
- Miles and Alison Paver
"3/14 Marama Street, Castor Bay

“The settlement date for our new property meant that we had to put our home on the market in July, the coldest and darkest time of the year.  It also rained every day that it was on the market.  However Gail and Ken’s experience and advice meant that we timed the Open Homes to gain best advantage of what sun there was, as well as keeping the house well-lit and warm.  Their marketing package also included the use of a drone for aerial photos which considerably enhanced the conventional photos that were taken.  They followed up every visitor to the Open Homes and facilitated several follow-up visits with people who were interested in buying the property.  They were also able to secure the professional services of auctioneer Andrew North who’s negotiating skills on Auction Day secured a price that we were happy with.  We were very happy with the service that Gail and Ken provided and can recommend them confidently’"
- Fiona & Brian Downes
"We have been reflecting on the recent sale of our home at 4 East Coast Road, Milford, and want to congratulate you on the outstanding management of this. Over the years we have had a few real estate experiences and selling our property with Harcourts and Gail and Ken Pianta, was a pleasure.

The points of difference were:

clear communication with regular feedback and discussion
artistic flair with the advertising and presentation of our home
extremely efficient organisation with regard to advertising and making things happen
keeping us informed with a positive manner and sense of humour
introducing us to the auctioneer and professional handling of details during and after the auction

Monty and I would recommend you to anybody who is interested in selling their home in the near future.

Thanks for the experience."
- Jenny & Monty McGougan
"With your help we have managed to negotiate the sale of our Castor Bay Road property. This, after many months of hard work and stress, we were helped by your experience and local knowledge, to guide us through the difficult days. Your attention to detail was the difference and gave us confidence to know that we made the right choices.

It is never easy to leave a home after so many years, however it has been made much easier with your expertise and excellent advice."
- Saker Family
"Trying to sell a house when you’re not living in the same City it’s located in

is not easy but having Gail and Ken Pianta take over that responsibility

for me made it so much easier.

Their Professional approach of explaining the steps to be taken for the sale

and making sure I was kept up to date in every stage of the sale.

They were dependable, responsible, honest and courteous and went that

extra mile…even taking out the mail from my letter box daily.

I have no hesitation in recommending them both."
- Patrick Peters
"Bill and I would like to thank you both very much for the outstanding  job you did in selling our property at 36 Catalina Crescent  Forrest Hill.   In particular your professional and calm manner in all your dealings with us.

It has been many years for us  since selling a property but your advice and attention to detail was very much appreciated.   The Auctioneer, Sam Walmsley also did a great job on the day and certainly contributed to the outcome that was achieved.  The result was beyond our expectation and we are sure your excellent  attention to detail contributed to that.

We would have no hesitation in recommending you both and the Harcourts,  Milford office to any

prospective sellers.

Once again, many thanks"
- Raewyn & Bill Roan
"Good morning Gail and Ken,

Thank you both for all of the work involved with the sale of the house. It has not been easy. 

 You have spent a considerable amount of time and effort ensuring that my house has been sold. From initial thorough planning and advertising, to helping resolve some legal complications, they have worked as a very effective team.

 I have no hesitation in recommending Gail and Ken to other prospective vendors."
- Sandi Moultrie
"My Trust required that three agencies be checked out. It then came down to choosing the agents I felt would do the best job.  Gail and Ken filled the bill and did a great job getting the best price.

I was very happy with the marketing and all aspects of their advertising and attention to detail.  The properties went to an early auction and with a good turnout we got a great sales price.

Gail and Ken are a hardworking and very effective team.  I would use them again any time."
- Murray Hutton
"We have worked with Gail and Ken Pianta both with selling our house and purchasing a new one. We have found all our dealings with them to be excellent.
They are wonderful to communicate with - always getting back to you, professional yet have a friendly approach. We would definitely recommend them and look forward to dealing with them again in the future."
- Fleur & Rowan Old
"Thank you both for the tremendous effort you put into the marketing and ultimate sale of my house. From our first meeting, you understood my desire to achieve a quick sale with the best possible result. Never in my wildest dream did I expect you to provide me with three agreements, and incredibly one of those a cash unconditional agreement, within 10 days of our initial meeting.
You worked brilliantly as a team and were so professional in your approach – Ken, your meticulous attention to detail with your creative photographic and video presentation and Gail, your precise consideration to the legal requirements, amazing ability to follow up prospective buyers and negotiate and conclude a sale.
Your professionalism, commitment, honesty, and hard work ethics were very much respected and appreciated by me, my co-trustee and advisors. You enabled me to purchase the apartment of my dreams for which I am extremely grateful.
I would have no hesitation in recommending you to any prospective buyer or seller.
I trust you will come and enjoy a glass of wine with me sometime soon."
- Janet Smith
"Debbie and I would like to express our sincere appreciation and also delight in the result you and your team at Harcourts have achieved on our behalf in selling our property at 46 Parr Terrace, Castor Bay. Clearly, we had some obstacles in earlier efforts to secure a sale despite the house presenting well. It had a narrow window of potential buyers and somehow you found us the right party.
Although the most significant achievement you reached was the sales price we would like to complement you both and the team at Harcourts for the professional approach to marketing our property, the time spent on Open Homes (an hour is so much better than less!), the advertising campaign and your realistic updates from each potential client visit.
It has been a pleasure to collaborate with you in preparing the property for the campaign and we would welcome any approach from any of your potential buyers or sellers in the future to reaffirm our confidence in your management of the sale/purchase of property."
- Robert and Debbie Adding
"Gail and Ken Pianta of Milford Harcourts were my agents for the sale of my home, 9 Rangitira Avenue, Takapuna, by auction in April 2015. I chose them as they were extremely well organised, proactive and displayed an impressive attention to detail even in a preliminary interview, before I had made a decision about an agent.
From the beginning they took me through the whole process clearly and concisely and arranged for the auctioneer to visit and do the same, so I always felt comfortable that I was included in decisions. As the process of the photography, agent and client visits and open homes continued, Gail and Ken kept control of the whole process. They were always thorough and gave me regular feedback.
They were always courteous and considerate as were their other agents, so I knew when there would be visits. In fact, they made what can be a harrowing process quite fun, culminating in an amazing auction with a spectacular outcome, for which I congratulate and thank both Gail and Ken and the auctioneer, Andrew North. I really appreciated their personable approach and initiative while remaining professional and diplomatic, and I am very happy to recommend Gail and Ken to sellers and buyers. And the icing on the cake for me was their donation of $500 to the Lake House Arts Centre for selling my house."
- Adrienne Welch
"We have recently had an auction for our property at 45 Holland Rd, Hillcrest and wish to thank Gail and Ken for their hard work in bringing the auction process to a very satisfactory conclusion, realising a very favourable price for us. We were kept up to date with information about potential buyers during the open homes over the 3 weeks of the selling process and found Gail and Ken's feedback, advice and reassurance most valuable. Theirs is not a hard sell approach, which we much appreciated, but nevertheless they still achieved a very positive result for us. They were recommended to us by a friend and we are happy to further recommend their services."
- Linda and David Cass
"We have just this week sold our house by an outstandingly successful auction with Ken and Gail Pianta, achieving $265,000 above out reserve price. Ken and Gail did an excellent job in both the presentation and marketing of a difficult property to sell and in addition, encouraging the many agents to view and invite prospective buyers to visit our property. Throughout the marketing process they were great to deal with, always providing us with answers to our enquiries and sorting out any concerns that we had. We were always kept up to date with buyer prospects and we were always fully appraised of all interested parties. We thoroughly recommend Gail and Ken as professional and friendly people who are well aware of the needs of people with property for sale. Testimony to their effort is the 60 or so people who turned up on auction night. Our sincere thanks and very best wishes to them both."
- Alan and Karen Type
"We wish to express our appreciation and thanks for the great effort you both made on our behalf for the recent sale of our property. The result far exceeded our expectations due to the care and diligence you demonstrated. The marketing of our house was extremely original and no doubt had a lot to do with the successful outcome. The headline “two houses are better than one” was a touch of genius. We can say two agents together in a team such as yours, Gail and Ken, are so much better than one! It was such a pleasure to work with you; we thank you for your focussed attention to the smallest detail, your fellowship and good humour. May we remain your admiring friends."
- John and Flo Ross
"We would not hesitate in recommending Gail and Ken to anyone in the future. They both work extremely well as a team and throughout the campaign were always available and kept us up to date with regular and invaluable updates. They were extremely professional and gladly shared their vast array of knowledge with us and we knew we were in good hands!
Both Gail and Ken were great to work with. Nothing was too difficult; they were enthusiastic throughout the campaign, pro-active at every stage and extremely personable. We felt very comfortable that our property was in the right hands and this was backed up by a depth of experience, knowledge and professionalism, combined with a great company who are always striving to be better than the competition.
Gail and Ken are very likeable, down to earth, success driven and pushed hard for the best outcome. Their recommendations all contributed to a result which we were pleased with."
- David Turner & Estelle Hutchinson
"Firstly, we'd like to say a sincere thanks to Gail and Ken for helping us sell our Coroglen home. Putting our first home on the market felt like it could be an overwhelming experience, but from the outset and throughout Gail and Ken provided fantastic advice and support. It is very easy to get carried away with the hype in today's market, but from their initial consultations with us and their advice on what work we needed to do maximise the value of our house and their assessment of what we could expect to achieve, we found them both very open, honest and realistic, which was very reassuring.
Throughout the sale process they were great to deal with, managing the open homes and visitors to the home so that it tied in with our family schedule and were very understanding of our needs. They also kept us up to date with the interest in the property and the various potential buyers.  And of course, at the auction, we achieved a great result!
We would not hesitate to recommend Gail and Ken for selling your home."
- Gabrielle Markwick-Brown & Phil Brown
"We recently went to an auction through Harcourts Milford, in which Gail Pianta was our sales agent who represented us on the day. We wanted to write this testimonial for Gail as we were very impressed with her experience and dedication to her job and clients. Gail was great on auction day and came in strong with our bids with a strategic plan in place prior to the auction. It was a very exciting experience for us and Gail’s knowledge of auctions and how to bid really worked in our favour as we won the auction! Gail was always proactive with any issues that arose before settlement, and dealt with them immediately, while still supporting us and remaining professional. It’s not often you find someone who will go the extra mile for you! We would really recommend Gail to anyone who is looking to buy or sell a home."
- Sophie Van der Vorst
"Thank you Gail & Ken for the excellent job you did selling our home.  Your calm, unruffled “take charge” approach was magic - you listened to us and acted on our wishes where possible and we always knew we were in good hands. Every “i” was dotted, every “t” crossed - and all with great style and panache (not to mention humour!)  Why have one agent when you can have two?  You work so marvellously together and your skills complement each other perfectly.  The sales process from beginning to end was remarkably stress-free (for us) thanks to your methodical and obviously well-tuned teamwork.
They say it's the little things that count - and they did!  Your help in presenting our home for the market, text messages and phone calls as well as the weekly report - all were greatly appreciated. We chose you as we felt (and still feel) that you are very professional and trustworthy – very important attributes for seller and buyer alike! We are very happy with our choice of agent(s) and with the end result you achieved – a successful sale!"
- Lee & Glenn Harris
"Thanks for the work you have put into selling my house. I really appreciated the way you worked with me bringing your experience to the process whilst also listening to and accommodating my needs. The constant feedback regarding the marketing and sales process kept me fully informed as to the progress of the sale at all times.

I would have no hesitation in recommending you to anyone looking to sell their house."
- Mark Scaletti
"Hi Gail, we are still over the moon with the result, I would of never of guessed it would of gone that high! That has made a huge difference in our lives, so from the heart thank you so much for both your and Ken efforts to make it so successful, we really appreciate it!!

A pleasure always to deal with you both, you make everything so easy to deal with and you are both genuine, lovely people also!!

Hopefully there won't be a next time for a long, long time but who knows!!"
- Emma and Calum